Terms and conditions.

1. Scope

These terms apply to all deliveries by HELVION LTD to businesses as well as to research and educational institutions. We do not supply consumers. Deviating terms of the customer apply only if we agree to them in writing.

2. Review of every order

You may create a customer account at any time; there is no prior approval procedure. Instead, every individual order is reviewed before it is carried out: the institution, VAT number, delivery address and intended use. We reserve the right to decline an order without giving reasons. There is no entitlement to an order being carried out.

3. Offer and conclusion of contract

The presentation of goods in the online shop is not a binding offer. By placing an order you make an offer; the contract is concluded upon our order confirmation or upon dispatch.

4. Prices and payment

All prices are net prices plus value added tax, ex warehouse, excluding shipping and packaging. Payment is due immediately upon receipt of our payment request; we dispatch once payment has been received. No payment term is granted. In the event of late payment, the statutory default interest for commercial transactions applies.

5. Delivery

Delivery is made exclusively to the verified address of the institution. A different delivery address requires prior verification. The customer shall ensure that the consignment is accepted at the stated times. Delivery dates are non-binding unless expressly agreed as binding.

6. Restriction on use

The restriction on use applies and forms part of these terms. A breach entitles us to terminate the business relationship without notice and to block the account.

7. Warranty (Gewährleistung) and duty to inspect

The customer shall inspect the goods without delay upon receipt and give written notice of defects within seven working days. The only properties warranted are those of the certificate of analysis of the batch delivered. We do not warrant fitness for any particular purpose.

8. Returns

We do not take back opened vials — proper storage can no longer be established once the goods have left our warehouse. In business-to-business transactions (Unternehmergeschäfte) there is no statutory right of withdrawal for distance contracts.

9. Liability

We are liable for intent and gross negligence. In the case of slight negligence, liability is limited to the value of the order; liability for consequential loss, loss of profit and indirect damage is excluded. Liability under mandatory product liability law remains unaffected. Any liability for damage arising from use contrary to the restriction on use is excluded.

10. Retention of title

The goods remain our property until payment has been made in full.

11. Choice of law and place of jurisdiction

English law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is London, England.